Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if appropriate.
Please do not send your purchase back without contacting Ron Moore first.
NOTE: The University of Extrication system does not include an immediate online download opportunity and may require a full-day+ / 24+hour process to complete.
Do NOT worry.
Once your request for an electronic, online download (PowerPoint file for example) is received, you will be contacted directly by Ron Moore. During that contact, you will have the opportunity to accept or decline a ‘Bonus’ file that can be sent along with the file you originally ordered.
If you are returning a physical University of Extrication item, such as a Tabletop Kit, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If there is a question or a problem you want to bring up, contact Ron Moore directly by email at [email protected]
Late or missing refunds
To confirm that you did receive a refund, checking your bank account is recommended. Remember, there is often some processing time before a refund is posted.
You also have the ability to communicate directly with PayPal and/or your credit card company. Remember, it may take some time before your refund is officially posted.
If you still have any questions, please contact us at [email protected]